Clinic Partnership & Commercial Framework
Transparent operational workflows, institutional billing, and structured supply protocols tailored for licensed medical facilities.
Step by step
Contact
By phone, email, or through a company representative.
Account opening
Providing us with the facility details and required documents.
Placing the purchase
Selecting the required products and completing the purchase process.
Shipping & delivery
Shipping and delivery through approved channels per Good Distribution Practice (GDP).
Training & support
Providing product-related training materials and technical support.
Follow-up
Following up on the facility’s needs and reordering to keep supply continuous.
Accounts open within 1–3 business days of complete documents, and your account manager follows up on reorders regularly before stock runs out.
Commercial terms
- Payment methods: corporate bank wire transfer · mada · Visa · cash on delivery (COD).
- Invoicing: a fully compliant e-invoicing tax receipt issued with each shipment.
- Corporate accounts: flexible payment terms for verified healthcare groups and specialized polyclinics per institutional agreement.
Shelf-life & replacement policy
- Guaranteed shelf life: a fixed minimum validity threshold on arrival (no less than 12 months), keeping clinic stock stable.
- Defective product replacement: free, immediate replacement of transit-damaged units reported within the defined inspection window (48 hours of receipt).
- Near-expiry protection: a dedicated inventory exchange policy for slow-moving, near-expiry stock within the client facility, coordinated with your account manager.
Any clause without an approved written policy is removed from the published version — an unconfirmed promise is riskier than its absence. And by meeting decision: no minimum order is stated.
With every supply — approved protocols and support for the medical team
Usage protocols
Documented guides to injection areas, recommended depths and suggested volumes per product — as issued by the manufacturer.
Visual training material
Educational media presented by practising physicians with direct product experience.
Technical assistance
Technical and explanatory support at the clinic’s first use, with follow-up for any later enquiry.
Training is delivered in person at the facility on first supply, supported by video material — with an attendance certificate for the hands-on session.